← Answers
How do I get more Google reviews for my medical practice?
Short answer
Ask every patient the same simple way after a visit, with a direct link to your Google review form. Google does not allow rewards for reviews or asking only the patients you expect to be happy, so the ask has to go to everyone. The SocialDM's LocalLift program shows a practice where Google and AI tools name it today and which gaps to close first.
The problem
What tends to work
01The same short text or email after a visit to every patient who has agreed to be contacted, with a one tap review link.
02A front desk team that lets patients know a review link is coming, with no quotas and no pressure.
03A reply to every review, so future patients see the practice is listening.
What Google does not allowRewards, discounts or gifts in exchange for a review. Asking only patients you expect to leave a good review. Pressuring patients to write a review while they are in the office. Asking staff to collect a set number of reviews or to get their names mentioned.
One rule on repliesNever confirm that a reviewer is a patient or mention their care, even if they shared it first. Thank them in general terms and invite them to call the office directly.
FAQ
Questions we hear
Can we use a review tool?
Yes, as long as it sends the same ask to every patient and does not filter out unhappy ones, and has a signed business associate agreement with your practice.
Can we remove a bad review?
Only Google or the reviewer can remove a review, and Google removes only those that break its policies.